Privacy Policy

We respect the privacy of all visitors and users of our website and are committed to ensuring a safe online experience. This privacy policy explains our approach to any personal information collected or provided by you in the course of your use of the website (does not apply to your voluntary communications with third parties) and sets out your rights in relation to the processing of that information by us. The data we collect from you is primarily provided by you when you subscribe to our service, but some data is also collected in the course of your use of the service. You can contact us at any time to ask us to update or delete your data. In the settings of your user account, you also have the possibility to make changes to the data yourself.

This privacy notice is also intended to help you make informed decisions when using our website, and should be read and understood in conjunction with our terms and conditions and our cookie policy. By visiting our website, you are accepting our practices, which may be updated and changed at any time. If you do not agree with this Privacy Policy or any other provision of the Terms of Use, please do not use our website.


The data requested and collected from users of the FATSTEP website mainly fall into the following categories:

  1. Registration Data – personal data requested and submitted by you in order to become a FATSTEP user and register for services. This may include: (i) contact details such as name, email address and telephone; (ii) business information such as type of business and address; and (iii) user account preferences.
  2. Correspondence Data – the personal data you choose to provide to FATSTEP through correspondence with us, which may include, but is not limited to: (i) the content of email messages; (ii) information submitted through forms or surveys on our website; or (iii) support requests and the content of conversations.
  3. Service Usage Data – data collected about your use of our website features and services. This may include: (i) subscription or purchase information; (ii) use of and interaction with our music player, such as tracks downloaded, albums streamed and other activities; (iii) search requests and creation of playlists; (iv) technical data such as the type of browser and operating system used to access our website; and (v) data received from third parties.
  4. Payment data – personal data collected depending on the payment method. This data varies depending on the payment, but may include information such as your name, date of birth, credit or debit card type, expiry date and other credit card information, address and telephone number, and transaction history details. We may also collect payment data if you make other purchases from us (such as the purchase of licences for separate tracks).

Please note that data is automatically collected on your home server domain and the IP address of your device when you visit the website. Our server may also record the referring page that led you to us (search engine, etc.). We use this information only for internal review and analysis, and this information is not personally identifiable.

The information collected may also be used to provide you with FATSTEP content, products and updates, to notify you of changes to the website, to respond to requests for information, to administer access to the website and to provide customer support. We may occasionally use your contact information to send you special offers or personalized content, but this requires opt-in preferences that you can change at any time. Your use of our website means that you consent to the processing of any information, personal or otherwise, collected for these purposes.

All FATSTEP websites use cookies (small text files sent by our server and stored by your browser on your computer’s hard drive) to generate analysis about our users and how the website is used so that we can better optimise our services. See our cookie policy for more information.


FATSTEP uses industry standard security technology and procedures to maintain the confidentiality and accuracy of all user information, and to prevent its loss or misuse. Our user data is stored on highly secure cloud servers that are only accessible from specific locations and IP addresses. In addition, user passwords are encrypted and hashed, and are never stored in the clear. Although we cannot guarantee the absolute security of data transmission over the Internet, FATSTEP takes all necessary measures to maintain the integrity of user data. However, our website may contain links to other sites, which provide their own terms of use and privacy policies, separate from ours. We are not responsible for the data or information collected on these third party sites, nor for the practices of these same websites. By using our site, you understand and agree that any information you submit to FATSTEP or to any of the sites that may be linked to FATSTEP is at your own risk.

Users’ personal data will not be disclosed by FATSTEP to any other party outside of the above terms, except in the following cases: (i) legal proceedings arising from a breach of the agreement formed by the Terms of Use; (ii) transmission of data between FATSTEP’s regional branches; (iii) transfer of data in the event of liquidation, takeover or merger of FATSTEP.

Your consent applies to the following areas: Your use of this website signifies your acceptance of our terms and conditions. We reserve the right to change or modify portions of our policies at any time, and revisions are effective immediately. The user acknowledges and accepts these terms and conditions when using the website and should refer to them frequently if they are concerned about ongoing updates.

Any queries regarding the Terms and Conditions or the Terms of Use should be directed to

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